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Netvigator (???) is the largest residential internet service provider
in Hong Kong, operated as a brand of PCCW. The company specializes in
ADSL broadband Internet connections of 1.5 Mbit/s, 3 Mbit/s, 6 Mbit/s,
8 Mbit/s and 18 Mbit/s downstream (640 kbit/s to 1 Mbit/s upstream). In
the late 1990s, Netvigator Broadband was known as "Super Netvigator",
then "Ultraline", and was a jewel of its time. Nowadays, although the
company has a coverage of over 90% of Hong Kong, providers such as HGC
(Hutchison Global Communications, owned by Li Ka Shing, father of the
Richard Li, Chairman of PCCW), and HKBN (Hong Kong Broadband Network,
owned by CTI), offer fiber and ethernet Internet at faster speeds (10
Mbit/s up/down for HGC, 100/1000 Mbit/s up/down for HKBN) and for a
fraction of the cost. However, Netvigator still hold the largest market
share as of 2006 because of PCCW's landline dominance and pervasive
advertising. Another reason is that Now Broadband TV and Netvigator's
Video on demand service, media.now.com.hk, require a Netvigator
Broadband Connection to be watched.
During the days of "Super Netvigator", the company offered iTV, an
interactive movie television network that allowed users to watch movies
on their TV screen by demand. The service ended in 2002, but in recent
years, a successor and competitor to Cable TV, Now TV, was launched.
Contents
1 History
2 NETVIGATOR Wireless Modem
3 NETVIGATOR Value Added Services in Hong Kong
4 Other Services provided by Netvigator
5 United Kingdom Operation
6 Rivals
7 External links
//
History
Netvigator dial-up Internet Access Service was first launched under
Hongkong Telecom IMS Limited under the directorship of Dr. William Lo
on 18 April 1996. It acquired another ISP, hkstar, with all the
infrastructure and clients. Their broadband service, under the brand
name "Super Netvigator" was launched as a value-added service of the
InteractiveTV (iTV) in May 1998. Subsequently it launched their
standalone broadband service (directly connected to PC without iTV),
under the service name "Netvigator 1.5M Ultraline", in July 1999.
NETVIGATOR Wireless Modem
In 2008, Netvigator launched NETVIGATOR Wireless Modem a wireless modem
with router and modem capabilities, in Hong Kong. Its pre-configured
wireless secure connection function prevents hackers from infiltrating
the network and hence users' online safety is assured and under control.
Meanwhile, NETVIGATOR also provide one-stop customer service to users
from configuring computer for wireless technical support to lifetime
maintenance.
Benefits (Source: NETVIGATOR Wireless Modem Promotion booklet)
Surf the net wirelessly anywhere at home
Save space with the 3-in-1 Wi-Fi modem and router
Multiple users can go online at the same time
Enjoy real peace of mind with a password-protected auto-login safeguard
Full customer service and technical support
Leave everything to our one-stop installation service
Always-on
NETVIGATOR Value Added Services in Hong Kong
Other than Broadband connection service, Netvigator also provides a
range of value added services to Hong Kong users. Customers can apply
these services via Retail Shop Level, Sales person, Sales hotline or
online (only eligible to existing Netvigator users).
NETMail Web-based e-mail with 1GB mail storage and 1GB file storage.
PC Guard Comprehensive computer protection service effectively
safeguards the computer and privacy. The website also provids a free
virus scanner.
MailGuard Plus Full protection of Netvigator mailbox. Virus and Spam of incoming e-mails will be filtered from server level.
Parental Control Parents can safeguard their kids via features like content filtering and access time control.
NETSee Included NETMeet and NETWatch.
Snaap! Cross platform (TV, Computer, Fixed Line and MObile) multimedia
sharing service. Can share photos and videos anytime and any where.
Moov Provided Chinese and English songs prelisten and MV preview.
now.com.hk An online entertainment platform provided news, movies, TVB dramas replay, games and other fashion-related contents.
Other Services provided by Netvigator
now TV: An IPTV service
United Kingdom Operation
Trading initially under the Netvigator brand, with the company name UK
Broadband, PCCW entered the UK broadband market with wireless broadband
(independent of phone lines) in mid 2004, starting with the Thames
Valley. The brand migrated to Now Broadband during 2005, and the London
market was opened for business. At the same time the support call
centre for the UK was moved from Hong Kong to an outsourcer in the
north of England. Now uses TD-CDMA to provide its broadband using two
modems one built by IP Wireless and one by UT Starcom, it is available
in 3 speeds 256k, 512k and 1mb with 128k and 256k upstream respectively.
An additional service offering is a card that fits into the
PCMCIA/Cardbus slot in a laptop and is intended to provide roaming
broadband access.
In September 2007, Now Broadband sent out letters under the lasered
signature of Keith Hawkins, Chief Operating Officer, to selected areas
in the UK cancelling the service, citing "limitations not apparent when
we launched the service in your area" as the reason for closing certain
radio sites. The customer service team instead cites unprofitability of
those closing radio sites, but also says that Now Broadband is "not
currently accepting new customers in the UK", and that it is also
"Assessing new technology". The cancellation has a notice substantially
greater than the 30 contractual days, and also an offer of a ?50
goodwill payment (with terms and conditions).
Rivals
Hong Kong Broadband Network
I-CABLE Communications
Hutchison Global Communications
External links
Netvigator homepage (in Traditional Chinese)
Netvigator homepage (in English)
PCCW homepage
now wireless broadband
UK Broadband corporate details
Categories: Internet in Hong Kong | Internet companies of Hong Kong |
Internet service providers of the United Kingdom | Companies
established in 1996
Hidden categories: NPOV disputes from September 2008 | All NPOV
disputes | Articles with unsourced statements since September 2008 |
All articles with unsourced statements(and so on)
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